Python Job: Customer Support Team Lead

We’re living at the dawn of a borderless world, but most people still don't have the tools needed to engage in critical high-trust services including everything from access to financial services, to sharing assets in peer-to-peer marketplaces, and even managing talent.

At MetaMap, our work is centered on addressing this gap by building an identity data protocol that surfaces merits in the form of legal, financial, and work data. We’re energised by the unlimited potential that comes from this collective coordination, the removal of barriers to access, and the future we’re building towards — one that is interconnected and equitable.

If you believe in our mission to help unlock borderless growth too, come join the MetaMap team!

We are looking for a responsible Support Expert who will help customers with API, SDK, and webhook issues. The person will try to reproduce possible bugs, escalate bugs to the engineering team, follow up on their resolution and answer clients' support questions.

Key responsibilities

• Reproduce tech issues.

• Help customers with API/Webhook/SDK issues.

• Escalate bugs to the engineering team.

• Follow up on the engineering team's resolution.

Skills & Experience

• Experience holding a leadership role in a support environment.

• 3-5 years of experience in customer support, or related roles.

• Must have experience with APIs, Webhooks, and/or Web development.

• Bilingual proficiency (Spanish and English) is a must.

Nice to have

• Knowledge of React Native, Javascript, and Python is a plus.

• Experience at a startup company, SAAS, or fintech company.

• Portuguese is a plus.

MetaMap is building tools that power a borderless world where everyone has equal access to opportunity based on their merits. As a proud equal opportunity employer, we live by these same values, celebrate diversity, and are committed to creating an inclusive environment for all of our employees. We are also committed to a fair and inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

We evaluate all employees and job applicants consistently, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other legally protected class. All employment decisions including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualised basis.